Edenred, Best Loyalty Programs India, Loyalty Rewards Company

Account Director – Key Accounts

Job Category: Key Account Management
Job Type: Full Time
Job Location: Mumbai


Edenred is a pioneer, a tech leader and the everyday companion for people at work across more than 46 countries. Our 10,000 employees are committed to making the world of work a better place for all, one that is safer, more efficient and more user-friendly. At Edenred, our passion for Customers, respect, imagination, simplicity and entrepreneurial spirit are our values. For anyone who needs to vibe in their professional life, we are the best place for you to work and grow.

Accentiv’ India delivers end-to-end loyalty solutions from loyalty program development to loyalty software implementation to rewards management and last-mile fulfilment. As a reputed full-service rewards & loyalty company, Accentiv’ India manages several award-winning programs across various industry verticals in India. We deliver loyalty software and solutions for our diverse portfolio of B2B, B2C and B2E clients. Our solutions include channel/ customer/influencer loyalty programs, employee rewards & recognition and points-based reward programs. We deliver more than 8 million digital rewards for our 250+ clients every year.


As an Account Director in the Edenred team, you will be a trusted adviser with a primary focus on delivering value to our customers within the Large Enterprise sector. Your role involves effectively guiding customers to engage with our Edenred solutions, ensuring their success and fostering growth. While strategic selling and meeting/exceeding revenue goals are crucial aspects of the role, maintaining the best interests of clients is paramount, acting as their internal advocate for success.

The main responsibilities are:

− Conduct in-depth research on customers’ businesses, preparing insightful questions and perspectives for customer meetings.

− Utilize layered, open-ended questions to thoroughly understand and clarify customer objectives and challenges.

− Build strong relationships with various stakeholders across the customer’s organization.

− Adapt communication style and content to meet the needs of different stakeholders.

− Prioritize selling solutions aligned with customer objectives rather than focusing solely on products.

− Drive customer decision-making by achieving a shared vision and considering value propositions that unite all stakeholders.

− Apply commercial thinking and business acumen when crafting and negotiating commercial agreements.

− Utilize data and insights to support investment recommendations or address customer objections.

− Proactively mitigate churn risk through a customer-centric approach.

− Engage customers consistently to confirm and clarify value, adjusting strategies as needed to optimize ROI.

− Identify opportunities to deliver greater customer value and drive customer growth.

− Apply business acumen in account planning, considering economic, industry, and company factors from a customer-centric perspective.

− Conduct in-person meetings with stakeholders, recognizing the importance of face-toface interactions in building and nurturing relationships.

− Map key stakeholders in an account to assess the strength of the account relationship and create an account outreach strategy.

− Collaborate effectively with colleagues and cross-functional teams for optimal customer success.

− Demonstrate discipline in territory and account planning, forecasting, and quota attainment.

− Follow best practices when using CRM and other sales tools to manage sales and buyer cycles.

− Skill Requirement: Proficiency in Multithreading to enhance concurrent processing capabilities in the sales cycle.



− 10+ years of relevant sales experience

− Postgraduate, preferably MBA

− Experience in Field Sales to large organizations, with an appetite to engage with multiple stakeholders in leadership/decision-making roles.

− Experience with SaaS opportunities, IT solutions, Consulting & Advisory, etc.

− Knowledge of software contract terms and conditions with the ability to create fair transactions.

− Proven experience carrying a revenue target with the ability to develop compelling strategies that deliver results.

− Excellent communication, negotiation, and forecasting skills.

− Demonstrated ability to find and manage high-level business in an evangelistic sales environment.

− Ability to gather and use data to inform decision-making and persuade others.

− Ability to assess business opportunities and understand prospective buyers.

− Ability to orchestrate the closure of business with an accurate understanding of prospect Needs.


– Immediate


− N.A.

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