Edenred, Best Loyalty Programs India, Loyalty Rewards Company

Manager – Client Servicing

Job Category: Key Account Management
Job Type: Full Time
Job Location: Mumbai

WHAT IS EDENRED?
Edenred is a pioneer, a tech leader and the everyday companion for people at work across more than 46 countries. Our 10,000 employees are committed to making the world of work a better place for all, one that is safer, more efficient and more user-friendly. At Edenred, our passion for customers, respect, imagination, simplicity and entrepreneurial spirit are our values. For anyone who needs to vibe in their professional life, we are the best place for you to work and grow.
Accentiv’ India delivers end-to-end loyalty solutions from loyalty program development to loyalty software implementation to Digital rewards issuance and distribution. As a reputed Digital rewards & loyalty software company, Accentiv’ India has managed several award-winning programs across various industry verticals in India. We offer our products and services to our diverse portfolio of 250+ clients which include all the 4 types of beneficiaries i.e., customers, channel partners, influencers and employees. We delivered more than 8 million digital rewards in the year 2021.

YOU WILL VIBE WITH US
Help to sustain and grow the business from existing clients by delivering exceptional service.
The main responsibilities are:
− To achieve this through relationship building, regular planning, proactive thinking, strategizing and client competition mapping. To be able to bring in more Business to the company through Upsell/ Cross sell from Existing & New clients.
− Rich Experience of BTL activations, experiential marketing, and engagement with the TG – like Dealers.
− Experience to drive On-ground activities and creating WOW moments for the TG
− Devise & implement new marketing initiatives for client loyalty programs.
− Maintain relationship & grow revenue from the assigned clients. (Upsell/ Cross sell)
− Ensure the client understands the full potential of Accentiv services and offerings.
− To coordinate with all internal stakeholders to deliver services within the service level agreement norms.
− Explore Potential Leads and convert them into New Business Opportunities.
− Extensive collaboration with internal business units, project management & execution to ensure user delight

WE WILL VIBE WITH YOU
Requirements:
− Able to Devise & implement new marketing initiatives for client loyalty programs
− Maintain relationship & grow revenue from the assigned clients. (Upsell/ Crossell)
− Ensure the client understands the full potential of Accentiv services and offerings
− To coordinate with all internal stakeholders to deliver services within the service level agreement norms
− Identify growth opportunities to build existing & new client portfolio
− Explore Potential Leads and convert them into New Business Opportunities
− Good amount of knowledge about Client servicing & Operational skills
− Able to work independently with minimum supervision
− Able to manage multiple-task, Workload and priorities
− Excellent interpersonal communication
− Fluent in English, both written and oral
− Good working knowledge in MS office
− Open to Travel as and when required

EXPECTED START DATE
1st June’24

OTHER DETAILS
− N.A.

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